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Returns

We are so happy you found Primary! We understand that sometimes things don't work out, so we've made our return process super easy.  See below for our return policy, how to process your return and details on international returns. 

Return Policy

Clothing, bags, shoes and accessories 

We accept returns on unworn, and unwashed clothing, bags and accessories purchased at primary new york within 14 days of your orders delivery date for a refund on your original form of payment. All items must be unworn, unwashed with all original tags and packaging intact. Shoes must be unworn and returned in their original packaging / shoe box.

Sale items, beauty, jewelry and intimates

All sale items of 30% or greater are final and cannot be returned. Due to health and hygiene all beauty products are final sale and cannot be returned. Earrings cannot be returned due to hygiene. Intimate items cannot be returns if the hygiene strip is missing or if the item was on sale for 30% off or more. 

Discount codes

Orders placed with a discount code of 15% or less can be returned :) And we are happy to give you a new discount code for your next purchase. 

 

How to process a return

Create your return shipping label here.

We accept returns on unworn, and unused clothing bags and accessories purchased at primary new york within 14 days of your orders delivery date for a refund on your original form of payment. 

A return shipping and processing fee of $12 will be deducted from the refund. 

Include your order number or packing slip with your return.  Allow 5-7 business days for your return to be processed.  A notification email will be sent to the email used to place to order after the return is completed. 

 

International Returns

We are unable to email return shipping labels outside of the United States, for international orders please choose a shipping method that allows tracking as we are not responsible for lost returns.  International return shipping charges will not be reimbursed. 

Please note returns must be received within 30 days of order ship date to the address below.  Initial shipping costs will be deducted in the refund. 

Primary Returns
442 Lorimer Street
St E #174
Brooklyn, NY, 11206

Include your order number or original packing slip with your package. Allow 5-7 business days of receipt for your return to be processed.  A notification email will be sent once your return is complete. 

Questions? Contact us