Welcome to Primary! Scroll down for useful information and quick links to what you're looking for.
Or simply search our help center for all your customer service questions.
Shipping & Returns
We offer free shipping on all orders over $75 in the USA. Orders placed Monday to Friday before 1pm are shipped the same day. Find out more on shipping processes and policies here.
Forgot your Password?
Information on retrieving and changing your password. Please note, if you had an account with us on our previous website you will have to create a new login / password for this new site.
Top 5 FAQ
1. What currency is your website in?
Primary New York is by default in USD, you have the option to change this in the top right side menu.
2. My discount code is not working, can you help?
We are happy to help, contact us here.
3. Do you ship internationally?
Yes, calculate your shipping rate in your shopping bag.
4. What is your return policy?
Unworn, unwashed and within 14 days of delivery. Click here for our full return policy.
5. If I use a discount code can I still return my item?
Yes, if your item qualifies for our return policy .