We want you to be totally happy with your purchase, so we accept full priced returns or exchanges accompanied by a return authorization number within 30 days of purchase. All items must be returned in new, unused and undamaged condition including original dust bag, packaging with attached hangtags and any box your product may have come in.
All clothing must be returned in new, unworn condition with the hangtags still attached.
We accept bags in new, unused condition with all attached tags including dust bags the item may have arrived in.
We accept shoes that have not been worn outside so please be mindful not to scratch the soles. Returns must include all dust bags and box the item may have come in. Please place the shoe box inside another box to prevent damage while shipping.
All beauty must be returned in unopened condition with the original packaging. Please note that fragrance is final sale and cannot be returned internationally due to shipping restrictions.
Please try on all bodysuits over your underwear and do not remove the protective adhesive strip. All underwear and briefs are final sale and cannot be returned.
Due to health and hygiene regulations, we do not accept exchange or returns on earrings or any jewelry pieces that involve piercing of the skin.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of personal wear and tear are not considered to be faulty.
We offer an exchange for all faulty items, please be aware that we can only replace it for the same product in the same size, subject to availability. If the item cannot be replaced, you will receive a full refund.
Please note that items made of python skin have been hand painted making each bag unique. Variations of color and small marks are not considered damages but are natural and highlight the beauty of the item. Please note that the skin’s color may change over time with normal wear. Avoid rubbing against light colored fabrics as color may transfer. Avoid prolonged exposure to sunlight and moisture as this may change the color.
For any questions or concerns regarding faulty items, please contact firstname.lastname@example.org.
We do not accept returns on sale or clearance items.
We offer free shipping and one free return on all domestic orders over $75. If you want to return or exchange an item you have already exchanged you will have to cover the shipping costs.
Lost or Damaged Returns
If your order was under $75 and you do not qualify for a free return, we recommend you send the package with a traceable carrier, insured for the full value of the product. Primary does not accept liability for missing packages or damaged returned goods.
Primary reserves the right to refuse any return/exchange of merchandise that does not meet the below criteria. In such instances Primary will send the product(s) back to the customer at your expense and no refund/exchange will be issued.